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SHIPPING & RETURNS

SHIPPING POLICY

Welcome to La Pearl's Shipping Policy. 

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Order Delivery time:

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Our orders are delivered within 5-6 business days. During seasonal times, order processing can take up 7 business days. We appreciate your patience while we prepare your order.

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Shipping times:

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We ship from our warehouses located in Delhi. We currently ship to all the states in India. Orders shipped within the Indian states will arrive within 7-10 business days.

Full refunds and exchanges are offered for regular priced merchandise within 20 days of purchase from retail locations, or within 20 days that tracking indicates an order has been delivered. Refunds will be returned to the original payment method used to make the purchase. 

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RETURN & EXCHANGE POLICY

At La Pearl, we want you to be fully satisfied with your purchase. Our return policy is designed to make the process simple and hassle-free for you. If, for any reason, you need to return or exchange a product, we are here to assist you every step of the way. We believe that a transparent and customer-friendly return and exchange policy is essential for building trust and confidence with our customers.

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For all returns of exchanges:

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  • Items must not be used, or damaged.

  • All original tags must be attached.

  • You must present a valid receipt.​

  • NOTE: THE RECEIVER MUST MAKE A RECEIVING VIDEO AFTER RECEIVING THE ORDER TO CLAIM THE REFUND.​

  • Sale and discount items are not eligible for returns or exchanges.

  • If you would like to cancel or make a change to your order, you are able to do so up to 3 hours after you receive your order confirmation. Please contact us directly at  +91 9896151869 so we can make these changes immediately. If your order ships and the changes have not been made, please return the items unused for a full refund. Refund will be initiated within 5 days.

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We provide real time tracking information on all of our orders. If your order does not arrive by the estimated due date, please wait 48 hours before contacting us at +91-9896151869. We will do our best to locate the package and extend your timeframe for refunds and exchanges. Should your order arrive damaged, please take photos and send them to us at lapearlcandles@gmail.com . We will send you a return label to ship the items back to us and will send you a new order with brand new products immediately.

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